We have a 10-day return and exchange policy. Please see below for exceptions.

In-store Purchases: Contact us or return to the store within 10 days of your purchase to proceed with a return or exchange.

Online Purchases: You have 10 days after receiving your item to request a return. Please see our guideline below on how to proceed with returning your items.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For bed and bath linens, these items must be in their original condition, unlaundered, to be eligible for return. You’ll also need the receipt or proof of purchase.



To start a return for an item purchased online, please contact us at theshoppe@stephensonhouse.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Shipping costs are non-refundable. Items sent back to us without first requesting a return will not be accepted.



Please contact us with any return inquiries at theshoppe@stephensonhouse.co.

Online Exchanges
Please first return the original item following our online return policy. Once the return is accepted, make a separate purchase for the new item. We have a 10-day return policy. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
The following items cannot be returned or exchanged: books, gift cards, sale items, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), all lighting (table, floor, ceiling, or wall), all artwork (including custom, sourced, or re-framed), large furniture items (such as beds, chairs, couches, or tables), candles and cosmetic goods (such as hand soap or lotion). We also do not accept returns for hazardous materials, such as flammable liquids. Please get in touch if you have questions or concerns about a specific item.

We want to be sure you love your purchase and that it meets your specifications. If you are unsure if an item is right for you, please each out to us at theshoppe@stephensonhouse.co. An Interiors Stylist will be happy to assist you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the cost of shipping. Please remember it can take some time for your bank or credit card company to process and post the refund.